Effective Date: 4 November 2025
Last Updated: 4 November 2025
Flourishing Futures (“we”, “us”, “our”) is committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and health information in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Flourishing Futures is a private occupational therapy practice based in Oxfordshire, UK.
Practitioners:
– Kerstin Campsall (HCPC OT28067)
– Georgina Clark (HCPC OT38376)
Email: info@flourishingfutures.co.uk
We are the data controller, meaning we decide how and why your personal data is processed.
2. Information We Collect
We may collect the following information:
– Contact details: name, email, phone number
– Health and therapy-related information (e.g., assessments, medical history, therapy notes)
– Information shared via contact forms, emails, or online booking systems
– Technical information about your use of our website (via cookies or analytics)
Special Category Data: Your health information is classified as sensitive data under UK GDPR and is handled with additional care.
3. How We Use Your Information
We use your personal and health information for the following purposes:
1. Provision of therapy services – assessments, treatment planning, and ongoing care
2. Appointments – scheduling, reminders, and follow-ups
3. Professional obligations – maintaining records for regulatory and legal compliance
4. Business administration – invoicing, billing, and insurance claims
5. Improving our services and website – analysis of website usage and client feedback
Legal Basis for Processing:
– Article 6(1)(b) – processing necessary for the performance of a contract (therapy services)
– Article 9(2)(h) – processing necessary for health or social care purposes under UK law
– Article 6(1)(f) – legitimate interests (for website analytics and business administration)
4. Sharing Your Information
We will not sell or share your personal information with third parties except:
– When required by law or regulatory bodies (e.g., HCPC, ICO)
– To provide therapy services securely (e.g., online booking or payment platforms)
– When you give explicit consent
All third parties we use comply with UK data protection legislation.
5. Data Storage and Security
Your personal and health information is stored securely, whether electronically or on paper, and only accessible by authorised personnel. We implement appropriate technical and organisational measures to protect your data from accidental loss, misuse, or unauthorised access.
Data is retained only as long as necessary for professional, legal, or regulatory purposes.
6. Your Rights
You have the following rights under UK GDPR:
– Access: request a copy of your data
– Correction: have inaccurate data corrected
– Erasure: request deletion of your personal data (where applicable)
– Restriction: limit how we use your data
– Objection: object to certain processing
– Data Portability: receive your data in a portable format
– Withdraw Consent: withdraw consent where consent is the legal basis for processing
To exercise your rights, please contact: info@flourishingfutures.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
7. Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and to analyse website traffic.
– Essential cookies are required for the site to function.
– Analytics cookies help us improve the website.
You may accept or reject non-essential cookies via your browser settings.
8. Updates to this Policy
We may update this Privacy Policy periodically to reflect changes in legislation, technology, or our services. The latest version will always be available on our website.
Contact Us:
If you have any questions or concerns about how we handle your personal information:
Email: info@flourishingfutures.co.uk